Floral Traders

Customer Care

Customer Care and Satisfaction - Flower Delivery

Customer satisfaction is essential to the success of our flower delivery service. We guarantees freshness, first-rate quality and value with every arrangement and bouquet delivered. Each order is executed to the full flower value.

If you have already sent your order and realize that you need to change something (perhaps an address or a delivery date), please contact our customer service department as quickly as possible. Have all the relevant details to hand, including the order number, recipient name and address.

If the order has not already been dispatched, we should be able to make any necessary changes.

We take great care to ensure that each item is specially created with care and that only the freshest flowers are used. Flower arrangements are created by professionally trained florist. We put a lot of work into establishing what you, our customers, want.

Images portray the Medium for South Africa orders, Please note that prices are subject to change over peak periods. Flower colour, type, products and containers may vary according to availability.

Any customer complaint must be made within 24 hours after the flower delivery. Our dedicated staff will give you their full attention to resolve the matter as quickly as possible.
We are committed to offering only the finest arrangements and gifts, backed by our friendly delivery service. Because you, our customers, are important, our professional staff are dedicated to making your experience a pleasant one.